Terms and conditions

ORDERS

Buying from Offside Napoli is a simple and safe operation. The Customer must view the collections, choose the product and order its shipment. The online store offers clothing and accessories from the best international fashion brands. Thanks to the exclusive service and the unmistakable style of Offside Napoli , shopping will turn into a unique moment. To browse through the proposals, just select a CATEGORY and discover the selection of the products of the main international brands proposed by Offside Napoli . Each product is accompanied by a descriptive card which contains information on the model, price, composition, sizes and colors.

With ADD TO CART, the desired item is placed in a virtual shopping bag that allows you to continue browsing the other pages of the site, awaiting confirmation of the order. At any time it is possible to add new purchases or, with the DELETE ARTICLE function, to exclude those already selected. By clicking on the SHOPPING BAG link, the prices of the individual items purchased and the total amount of the order, still partial and not confirmed, are shown.

With SEND ORDER online shopping comes to an end. If you are already a client of Offside Napoli , just enter your email and password, and the system will automatically recognize the user. If, on the other hand, it is the first visit to the Offside Napoli online store, it is necessary to register on the site (by clicking on the REGISTRATION link), in order to enter the data useful for purchasing and shipping. Once registration is complete, the system will store the information and the Customer will be automatically recognized during subsequent visits.

The products purchased on Offside Napoli are sold directly by Offside di Cerulli Valentina

You can request any information from Offside Napoli through our assistance services.

Remember that you can always contact Offside Napoli by Email

For any other legal information, consult the sections: General Conditions of Use, Privacy Policy and Right of Withdrawal.

Our commercial policy

1. Offside Napoli offers for sale, on Offside Napoli , the products and carries out its e-commerce activity exclusively towards its end users who are "consumers".
2. When we speak of "consumer" we refer to any natural person who acts on Offside Napoli for purposes not related to his own commercial, entrepreneurial or professional activity, possibly carried out. If you are not a "consumer", please refrain from concluding commercial transactions on Offside Napoli
3. In consideration of its commercial policy, Offside Napoli reserves the right not to process orders from subjects other than the "consumer" or in any case to orders that do not comply with its commercial policy.
4. These General Conditions of Sale exclusively regulate the offer, forwarding and acceptance of purchase orders for products on Offside Napoli among Offside Napoli users.
5. The General Conditions of Sale do not regulate the supply of services or the sale of products by parties other than Offside Napoli that are present on Offside Napoli through links, banners or other hypertext links.
6. Offside Napoli reserves the right to cancel and / or cancel any order and for any reason (unavailability, mistake of invatario, defective items). Obviously, the cancellation is followed by the relative reimbursement of the entire amount spent; refund which will be made in the same way as the payment of the order was made.

Guarantees and indication of product prices

1. On Offside Napoli only luxury and top quality branded products are offered for sale. These products are purchased directly from carefully selected retailers for their rigorous quality controls.
Offside Napoli supplies itself, through the current collaboration, with stores scattered exclusively in the Italian territory; thanks to consolidated direct relationships (all authorized dealers)

The goods offered for sale on the Offside Napoli website are not obtained exclusively from the owners of the brands, but from authorized dealers. Offside Napoli declares that it is not an authorized reseller or agent of the brands sold on the site. All trademarks mentioned on the site are registered trademarks of their respective owners who hold the rights and ownership. The mere mention of such trademarks within the site does not suggest or imply that the respective owners have any affiliation or agreement with the site itself. Most of the brands present on the website and referring to products for sale on Offside Napoli are famous brands known to the general public and to every user of Offside Napoli .

2. Offside Napoli does not sell used, irregular or inferior quality products to the corresponding standards offered on the market.
3. The essential characteristics of the products are presented on Offside Napoli within each product sheet. The images and colors of the products offered for sale on Offside Napoli may however not correspond to the real ones due to the Internet browser and monitor used.
4. Product prices may be subject to updates. Make sure of the final sale price before submitting the relevant order form. The variation of the sale price up or down is our unquestionable choice and can also take place a few seconds after the closing of the order by you.
5. Offside Napoli , in case of exercising your right of withdrawal, has the right not to accept the return of products that do not have the relative tags or warranty seal, of products that have been altered in their essential and qualitative characteristics or that have been damaged.
6. Being a catalog comparable by law to mail order sales, Offside Napoli reserves the right to cancel orders and / or purchase procedures in the event of an error in the publication of prices or items for sale. In this case, the customer will obviously be reimbursed for any expenses incurred

SHIPMENTS

Offside Napoli ships to Italy and all over the world only through the DHL and SDA express courier service. All the goods sent by Offside Napoli are carefully packed. Together with the goods shipped Offside Napoli will insert the invoice in the package (or where requested by e-mail) indicating in detail the prices of the items purchased.

FREE INSURANCE

Offside Napoli is covered in all shipments by a free insurance against theft and / or accidental damage. The insurance remains valid until the time of delivery of the goods.

PROCESSING ORDERS

All orders duly completed and paid will be processed within two working days: all shipments depart from Offside Napoli , only on working days, from Monday to Friday, from 9.00 to 17.30. Orders placed on Saturday and Sunday will be handled the following Monday.

FOLLOW YOUR SHIPMENT ONLINE

Offside Napoli offers its customers a traceable shipping service at any time, thanks to the service made available by DHL and SDA. The Customer will receive an e-mail confirming the shipment of the goods with the code (tracking number) provided by DHL and SDA which will allow him to check the progress of his shipment at any time. Alternatively, you can always check the delivery status in real time in the "My Account" section of the site.

WORLDWIDE SHIPPING

Shipments can be DDP (Delivery Duty Pay) or DDU (Delivery Duty Unpaid) type, depending on the shipping address. DDP (Delivery Duty Pay) shipping is made to EU countries (Austria, Belgium, Cyprus, Denmark, Estonia, Finland, France, Germany, Greece, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal , Czech Republic, Slovakia, Slovenia, Spain, Sweden and Hungary) where VAT / TVA is already calculated and included in the purchase price. DDU (Delivery Duty Unpaid) shipping is for non-EU or non-Schengen countries.

Any customs duties are charged to the customer.

DELIVERY TIME

Delivery times are conditioned by the destination areas of the products. ITALY (DDP): delivery is tentatively scheduled within two working days of shipment. EU European countries (DDP): delivery is tentatively scheduled within three working days of shipment. Non-EU European Countries (DDU): delivery is estimated within 5 working days from shipment.

TERMS OF DELIVERY

Once the goods have been delivered, it is up to the Customer to carefully inspect the package before signing the delivery document. If the package is tampered with or not intact, the Customer can sign the delivery document with reserve or refuse the delivery. Any anomalies must be promptly reported to the DHL or SDA office in the area and to Offside Napoli , by sending an e-mail to our customer service. If the Customer refuses the delivery of the goods, any shipping costs necessary for the return of the package to Offside Napoli will be deducted from the refund due to the Customer. If for any reason the shipment is not delivered to the address provided by the Customer at the time of registration, the package will be returned to Offside Napoli at the Customer's expense. In this case, Offside Napoli will be responsible for deducting this amount from any refund due to the Customer.